Frequently Asked Questions

At BioSurge, we’re here to make your shopping experience as seamless and supportive as your fitness and wellness journey. Below are answers to some of the most common questions about our products and services. Still need help? Don’t hesitate to reach out — we’re always happy to assist!

📧 How can I contact BioSurge?
We’d love to hear from you! Reach us anytime at Support@biosurgelabs.com, and our friendly team will help you with anything you need.

🌍 Do you ship worldwide?
Yes! We proudly ship to multiple countries, including:
✅ United States
✅ Canada
✅ Australia
✅ United Kingdom

If your country isn’t listed, just reach out and we’ll do our best to accommodate you.

✏️ Can I change or cancel my order?
Orders are processed quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order.
After that, your order may already be on its way — but you can still return it once it arrives.

💳 What payment methods do you accept?
We accept all major credit cards — VISA, Mastercard, AMEX, and PayPal — to ensure a secure, hassle-free checkout.

⏳ When will my order be processed?
Orders are processed Monday–Friday (excluding holidays).
Please allow 1–5 business days for processing.
During peak seasons or sales, processing may take a little longer.

🚚 How long will it take to receive my order?
Delivery typically takes 7–14 business days after processing, depending on your location.
We truly appreciate your patience while your order makes its way to you!

📦 What if I don’t receive my order?
If your package hasn’t arrived within 30 days of shipment, you’re eligible for a full refund.
Just contact us at Support@biosurgelabs.com, and we’ll take care of it.

🔄 How do I return an item?
Simply email us at Support@biosurgelabs.com, and we’ll guide you through the return process step-by-step.

🛠 What if my item is defective, incorrect, or damaged?
We’re so sorry that happened! Please email us with:

• Your order number

• A brief explanation of the issue

• Photos of the defective or incorrect item

We’ll work quickly to resolve the issue for you.

💵 When will I receive my refund?
Refunds are issued back to your original payment method:

• Credit/Debit Cards: 7–10 business days

• PayPal: Processing times may vary depending on your PayPal account

If you haven’t received your refund within 15 business days, please check with your bank or PayPal, then reach out to us.

💌 Still have questions or just want to chat?
We’re here for you at Support@biosurgelabs.com

🌍 Visit us anytime at www.biosurgelabs.com

✨ Thank you for being part of the BioSurge family! ✨